frequently asked questions

getting started
what is berri?

berri is a new kind of social app that helps users seamlessly make plans to get together with friends irl. users can send open or private invites, auto-generate ideas for what to do, manage rsvps, chat with the group, and see nearby specials and events, all while keeping the details and tools they need in one place.

how do i create my first invite?

swipe up from the home screen and choose private plan, open invite, or suggested plan. then add your title, choose a plan icon or party poster, and select the date and time. from there, tap where to choose a location or set of locations for private plans, or tap the specific venue button for open invites. if you’re creating a private plan, you can choose which friends to invite by tapping the who tab. you can also add notes, which will appear as the first message in the chat once the plan is sent.

what's the difference between a private plan, open invite, and suggested plan?

a private plan lets you select specific friends to join, while optionally allowing selected friends to add up to five of their own friends to the plan each.

an open invite is ideal when you do not really care who comes along for the ride. for example, simply say you want to get drinks in a local neighborhood or one or more specific places, choose a date and time, and see which friends, or optionally friends and mutuals, join. then continue coordinating the plan from there as a group as people join.

a suggested plan picks one to three random places to go with a random number of friends who are all available on the same day and time. once shuffled, you can edit any part of the plan you'd like to change. suggested plans are a great way to get the ideas flowing.

do i need to download the app to accept a berri invite?

no. guests can respond to invitations from a link sent via text, even if they don’t have an account yet. however, downloading the app will unlock all its functionality including notifications, messaging, and faster updates related to the plan.

is berri free to use?

yes. berri is completely free for our users to use.

do i need an account to organize a plan?

yes. organizers need an account and to download the app so they can manage plan details, invitations, and guest activity.

do guests need an account to rsvp?

no. guests can rsvp through a link shared by the organizer, either by adding them directly to the plan via text (if phone contacts are shared) or by sending a copied link to the plan. creating an account, however, lets you message in the chat, leave a plan, and access other helpful features.

creating plans
how do i edit my plan after sending it?

on the home screen, open the plan you organized by finding it under upcoming plans. you can update details like the title, time, location(s), and plan icon at any time before the plan’s end time.

can i change the date or time after sending invites?

yes. if you update the plan date or time, guests will see the new details, and berri may notify them of the change(s). it’s always best to remind the group in the chat as well though ;)

can i save a plan as a draft?

not at this time. however, this is a feature that will be available in the future.

can i duplicate an old plan?

no. not right now. however, we make it very easy to re-create an old plan from scratch exactly how you had it before.

can i cancel a plan for everyone?

yes. to cancel a plan, go to the bottom of the plan summary and tap end plan for all. ending the plan for all is only available to the organizer. you can also leave a plan, even if you’re the organizer.

can i delete a plan permanently?

yes. clicking end plan for all removes it from your account and makes it inaccessible to guests too.

can i make a plan private?

yes. private plans are only visible to invited guests and any pluses. to make it as restrictive as possible, make sure the pluses slider is set to none.

can i make a plan public?

yes. open invites will blast the invite to either all your friends or friends plus mutuals in your area.

can i add a location after sending out the invite?

yes. you can add or update any of the venues whenever you'd like before the plan end time. you can also add or shuffle as many new legs to the plan as you want.

inviting guests
how do i invite guests?

you can invite guests from your list of added friends, or by allowing contact access to invite people who are not yet on the app. after tapping the who button, tap contacts at the top to see everyone in your phone who is not yet on berri. if someone is not already in your contacts, we recommend adding their number to your phone first before creating the plan.

can i send invites via text?

yes. if someone doesn’t have a berri account yet, you can still invite them through the contacts tab at the top of the screen after hitting the who button, and they’ll receive the invitation via a texted link. you can also copy and paste a link after sending the plan and share that with anyone who doesn't have an account to invite them as long as it's before the plan's end time.

can i invite guests via email?

not at this time. berri individual user accounts are currently linked to phone numbers, not email addresses.

can i share my plan in group chats or on social media?

yes. you can copy and paste a shareable link and send it wherever you like.

can i resend invitations?

not at this time. however, we will soon have a re-ping feature that will allow the user to ping people who have not rsvp’d yet up to two times after the invite is originally sent before the plan starts.

can i invite people after the plan is already live?

yes. you can add more guests any time before or during the plan.

can i create shared groups?

yes. you can organize friends into shared friend groups.

can i limit the number of guests?

yes. you can limit the number of guests to just those you invite when creating a private plan. just make sure the pluses slider is set to none. for open invites, make sure you select only friends to be more restrictive if desired.

rsvps and guest management
how do guests rsvp?

guests can open the plan invite and choose to rsvp yes or no. we do not have a maybe option because we believe in fostering a more decisive community. not selecting yes or no is our maybe.

can guests change their rsvp later?

yes. if you initially rsvp yes to a plan, you can still leave the plan by scrolling to the bottom of the plan summary at any time. that is the equivalent of a no for us if you initially rsvp'd yes.

can i see who has opened the invite?

no. we intend to protect people's privacy and not create an excuse for our users to get annoyed with one another.

can i add plus-ones?

yes. you can allow guests to bring a plus-one or up to plus-five.

can i see how many people are coming?

yes. you can see on the plan summary screen how many people are coming in real-time. this even counts the people that others you invited have added to the plan if you allowed that when the plan was created.

can i manually rsvp someone myself?

no. we want each user to have full control over their own responses. this helps prevent misrepresentation of attendance and supports clear, accurate transparency for every plan.

can i remove a friend from my plan?

yes. click on them on the plan's summary screen, wait for the pop-up to appear, and click the remove button.

what happens when my plan reaches capacity?

if a plan unintentionally reaches capacity, we recommend ending the plan for all and creating a new, more restrictive plan to account for any oversights made during initial creation.

messaging and notifications
can i message all my guests at once?

yes. organizers can send updates in the group chat of the plan, even if they have not rsvp'd yet (similar to how they would in iMessage or Whatsapp).

can i message guests individually?

not at this time. however, this is something we are considering.

will guests get reminders automatically?

berri will send people a reminder about an hour before the plan’s start time, even if they have not rsvp’d yes yet.

can i choose who receives updates?

not at this time. a guest would have to rsvp no or leave the plan if they do not want to receive updates for it.

can i schedule reminders in advance?

not at this time. however, custom reminders are something we're considering.

why am i not getting notifications?

please check that notifications are enabled in both the app and your device settings. this is the most common explanation. for further technical assistance, if this does not work, please contact support@berri.social.

can friends mute notifications from a plan?

yes. friends can mute notifications for a plan in-app by clicking the bell icon in a plan’s chat or by customizing the notification preferences in their phone’s settings.

privacy and safety
who can see my plan?

that depends on the type of plan you selected and the options you chose after that. for private plans, only the people you invited can see the plan, along with any plus-ones through plus-fives allowed based on your pluses slider selection. for open invites, visibility depends on the audience you selected, such as friends or friends plus mutuals in your area, along with any additional guests those attendees may add if your selections allow it.

can people share my plan without permission?

it depends on what you selected. if you selected anything above none on the pluses slider, then the people you invited can invite up to that many people without your permission as the organizer. don't worry because as the organizer you can still remove them from the plan.

can i hide the guest list?

no. we want berri to be as transparent as possible. allowing guest lists to be hidden could make it harder for users to make a fully informed decision about whether they want to attend and, in some cases, could even affect their safety.

can i approve guests before they join?

not at this time. we encourage users to carefully consider how restrictive they’d like to make a plan before sending it out. however, approval for each guest if pluses are selected and/or for open invites will be a feature added in the future. you can still remove anyone from the plan that was invited by someone else as the organizer at any time.

how do i block a user?

go to the friends screen to the left of the home screen. search the friend you’d like to block, click the three vertical dots next to their name, and press block.

how do i report a user?

go to the friends screen to the left of the home screen. search the friend you’d like to report, click the three vertical dots next to their name, and press report.

can i control whether guests can message in the chat?

no. our goal is to not restrict users this drastically. however, the organizer can remove them from the plan if someone is acting inappropriately.

account and login
how do i change my phone number or email?

please email support@berri.social. we will be adding easier self-service options in the near future.

how do i reset my password?

please email support@berri.social. we will be adding easier self-service options in the near future.

can i use berri without sharing my contacts?

yes, you can. however, the number of people you’d be able to invite would be drastically impacted. we are not able to see nor do we sell your contacts data.

how do i delete my account?

go to your profile page on the far right screen of the app, click the gear icon in the top right next to your profile picture, scroll down, and press delete account. be sure to email us at feedback@berri.social before you leave though! We’d love to know why you’re going so we can make the experience better for others.

how do i update my profile name, photo, slogan, interests, and/or top spots?

go to your profile page on the far right screen of the app, click the gear icon in the top right next to your profile picture, and then scroll down to select edit slogan, interests, top spots, or theme. for the time being, we do not currently have a way to update your name, but that will be coming soon.

can i have more than one account?

yes, but each account should use unique login credentials.

troubleshooting
why can’t i open my plan link?

the link may be expired, restricted, or incorrect. the best way around this is to download the berri app, create an account, and have the organizer send you the invite directly.

why won’t my rsvp save?

make sure you have a stable connection and that all fields are completed.

why didn’t my guests receive their invite?

they may have notifications turned off, an incorrect contact method may have been used, or the message may still be processing on a third-party server. you can remove them and try re-sending them the invite. this may be due to an unstable internet connection as well.

why am i not receiving text messages?

check spam folders, blocked senders, carrier filtering, and your notification preferences.

why is the app crashing or loading slowly?

try updating the app, restarting your device, checking your internet connection, and/or deleting and reinstalling the app.

why can’t i log in?

double-check your credentials and confirm that your account method matches how you originally signed up. if that still does not work, please email support@berri.social.

support
how do i contact support?

go to your profile page on the far right screen of the app, click the gear icon in the top right next to your profile picture, scroll down, and select contact us, submit a request through the website, or directly email support@berri.social.

what information should i include when contacting support?

please include your name, phone number, device type, app version, screenshots if relevant, and a short description of the issue.

how quickly does support respond?

response times vary by issue type and support volume, but urgent safety issues are prioritized.

where can i report bugs or suggest features?

go to your profile page on the far right screen of the app, click the gear icon in the top right next to your profile picture, scroll down, select contact us, and submit a request through the website, or directly email dev@berri.social.

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